This code outlines the expected standard of conduct for patients. By attending our Practice you agree to uphold this standard and understand that failure to do so may result in discontinuation of treatment.

 

Patients agree:

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• They will be courteous and respectful at all times.

• They will follow our Infection Control Policy by advising us of infectious symptoms before entering the practice (cough, fever, sore throat, rash, runny nose, diarrhea, or vomiting).

 

Patients will refrain from:

 

• Intimidating, aggressive, insulting or disrespectful behaviour.

• Abusive language, menacing gestures, shouting, or verbal/physical threats.

• Racial or cultural slurs or other derogatory remarks associated with, but not limited to, race, language, gender, sexuality, or age.

• Attending under the influence of alcohol and/or drugs.

• Damaging or stealing practice property.

• Allowing children to climb on furniture or disrupt other patients or staff.

• Loud conversations or noise from mobile phones and other devices.

Our staff, doctors and other visitors have a right to feel safe.

We have a zero-tolerance policy. Anyone who fails to adhere to this Code of Conduct will be asked to leave (police may be called) and their care will be transferred elsewhere.

If you are subjected to any of these behaviours or witness inappropriate behaviour, please report to any staff member.